We at Bikini Bathrooms have been involved in the installaton of bathrooms and kitchens for 20 years. Sadly during that time we have had our occasional differences of opinion with customers, the vast majority of which have been resolved amicably.
We have had a lot of feedback from installers and their customers which has provided us with a unique insight into installation issues and how they can arise. This knowledge also provides us with the ability to provide solutions to on site problems.
Installation conflict can arise for a number of reasons. The following are examples of some of the most common installation issues, – Misunderstanding by one or both parties – Poor workmanship – Reluctance to compromise – Lack of liason and poor communication – Aspirations above and beyond the budget – Lack of clarity in the work schedule – Reluctance or refusal to pay – Refusal to accept or apply industry standard, custom and practice – Unacceptable and unfair behaviour.
The first thing to accept in a situation where there is a conflict, difference of opinion or breakdown of trust with regards an installation is to accept that we are dealing with human nature. Too often, once the relationship between customer and installer breaks down it is very difficult to re-establish. as a result the parties involved struggle to arrive at an amicable understanding. The result can be very costly. Installers lose money and a damaged reputation, sometimes deservedly so. Customers incur additional costs to correct poor work and lengthy project delays. The whole experience can be very traumatic and stressful for all concerned, and sadly in some cases it becomes a issue for the courts.
Bikini Bathrooms offers a cost effective solution to help resolve such problems on behalf of installers or customers, preferably both.
Case History 1
Contrary to popular opinion it is not always rogue installers who act dishonestly and immorally.
Approximately fifteen years ago we had the unfortunate experience of falling foul of a customer who decided not to pay. Everything was fine until the very end of a three week installation, niggly little issues started to be raised. A final payment of £3700 for materials and labour was due.
Payment was refused because of a very slight shade variation on one of the natural oak doors. It was pointed out that it was not legal to refuse to pay the total amount. A proportionate retention of £200 was agreed and a cheque for £3500 issued. Before the cheque cleared it was stopped without any explanation, apparently based on ill conceived advice from friends and a certain public body.
Two years of legal wrangling resulted in court action. We were totally vindicated and the defendants final bill including legal costs was £10,500. Sadly in this case, no amount of our negotiating skills bore any fruit. Had a genuinely impartial, experienced third party been recruited to advise the customers, court action, the two year period of stress and escalating costs could have been avoided.
Case History 2
Approximately eighteen months ago we supplied bathroom products to a customer to be installed by a company nominated by their insurance company.
They in turn sub-contracted the work out to another firm. After the installtion the customer contacted us to request that we inspect the installation and advise on the quality of the work. The list of defects filled an A4 sheet of paper. We liased with the main contractor and requested that the problems be resolved, which they did at their cost.
For anyone who has experienced or is experiencing installation problems as illustrated here please contact us to benefit from this service, it could save you a lot of money and inconvenience.