About Us

Bikini Bathrooms Ltd is a well established company which was founded in 2005. We are based in Gloucester, Gloucestershire where we have a dedicated bathroom and kitchen showroom showing a large cross section of our products. We choose all our products for good cutting edge design and more importantly quality of manufacture . We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@bikinibathrooms.co.uk. Before visiting us we recommend that you phone ahead to confirm if we have on display, the items that you are interested in. Our Contact details: Bikini Bathrooms Ltd Unit 11, Rockhaven, Triangle Business Park, Metz Way, Gloucester, GL1 1AJ Phone: 01452387178 Email: sales@bikinibathrooms.co.uk VAT No GB. 850309543

Making A Purchase

Making a purchase could not be easier. Just browse our Online Shop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on Add To Cart and you will be asked for a few details that we need to be able to satisfy the order.

By placing an order, you agree to be bound exclusively by our terms and conditions. Any terms and conditions put forward by the customer in a purchase order, email, or any other form of communication will not apply and will be expressly rejected. In the event of any conflict between your terms and our terms, our terms will take precedence without exception.

Shipping And Handling

Shipping costs are included in all prices on our online shop and applies to UK mainland deliveries only.

Delivery Schedule

The online shop will advise you if items are in stock. We endeavour to dispatch stock items within 3 to 5 working days of cleared funds, (These delivery times will be extended over holiday and Christmas periods). Please inspect all goods thoroughly upon delivery before signing, checking for any signs of damage including to the packaging. If you are unfortunate enough to receive damaged or missing items, ensure it is noted on the couriers paperwork and inform us via email within 3 working days of delivery. We cannot accept liability for damaged or missing items if you do not inform us in writing within 3 working days. You will be responsible for the goods once they have been delivered to your delivery address, any damage or loss incurred after delivery you will be liable for.

Due to insurance guidelines it is not our responsibility to take goods into your home or install them We are only required to deliver the goods to your delivery address. Pallet deliveries are on a kerbside service only. If your order consists of heavy and/or bulky items please ensure that assistance is available at the time of delivery. Deliveries will be made to the closest accessible point only, drivers are not insured to take their vehicles on roads other than public highways. Please inform us at the earliest opportunity of any unusual circumstances regarding access to your delivery address. Most large or fragile orders will are delivered via pallet service. These deliveries are usually pre-booked with the client for an agreed date. In the event of a failed delivery due to the customer being unavailable on the agreed date, we will contact you to re-book the delivery and you will be required to pay the re-delivery charges. Many deliveries are delivered via large vans and lorries, please advise on any access restrictions for larger vehicles at time of order so we can arrange a suitable vehicle. Any failed deliveries due to lack of access which Bikini Bathrooms Ltd has not been made aware of prior to delivery may incur re-delivery charges. Delivery or despatch dates are an approximate only and no liability is accepted in respect of late deliveries. We strongly advise that you do not arrange installation of the items until after they have been delivered and checked. Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait, in which case a refund will be issued.

Payment

We accept Debit cards, Visa and Mastercard as well as Google and Apple pay as outlined on our online shop. All orders have to be paid in full with cleared funds before they can be dispatched. We reserve the right to make adjustments to the price to take into account of any increase in our suppliers prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.

Credit Card Security

All credit card numbers are processed via a secure serve they are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee that the goods shall at the date of delivery to you be free from defects in workmanship and materials. All goods are guaranteed for a minimum of 12 months and in some cases the guarantees are extended up to a lifetime which will be shown in the product descriptions. Please contact us if you are not entirely satisfied with your order.

All guarantees are limited to product replacement or refund of monies paid limited to total cost of product purchase price only. Bikini Bathrooms Ltd will offer technical advice on any of its products but the final decision of product suitability is the responsibility of the client and the installer. Should you need more information on a product regarding its guarantee please do not hesitate to contact us.

Reaching Us If you need to reach us, please email us at sales@bikinibathrooms.co.uk or call us on 01452387178.

Privacy Policy

Bikini Bathrooms Ltd do not disclose buyers' information to third parties other than when required as part of the process of fulfilling the order. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to a) Take and fulfil customers’ orders. b) Administer and enhance the site and service. c) Only disclose information to third parties for goods delivery purposes.

Returns Policy

If for whatever reason you wish to return your product, you must do so within 14 working days of the delivery date. This is your right under the Consumer Contracts Regulation 2014. .It is the customers responsibility to return purchases through their chosen courier. The goods must be in the condition they were received, in the original boxing and with the packaging intact. The customer will be liable for the dispatch and return costs .

If you wish to return damaged or incorrectly supplied goods then you must inform us via email within 3 days from the date of delivery. You must report inherent defects in the goods to us in writing via email within 7 days from the date of delivery. Where we have received notification within the correct deadline then we (at your option) replace or exchange the goods or refund the price of the item. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of the return ( but we ask to nominate the returning carrier) and we will refund the price paid for the goods including delivery charges. Please ensure in both of the above situations that the item is securely wrapped and protected for transit. Failure to do so will mean that we will deduct our recovery costs from any refund we owe you. Once we have received and verified the returned goods we will initiate the refund, replacement or exchange. Please note from the date of return that we endeavour to initiate a refund within 7

working days but please allow up to 21 days. This policy is in addition to any statutory rights that you may have as a consumer, which remain unaffected. We are unable to accept any items which have missing parts or damage unless otherwise informed after inspection of the items on delivery within 3 working days. No claims can be made for damaged or missing items once the courier has left the delivery address unless signed for as 'damaged' or 'missing'.

Other Terms

We will not be liable in contract ,tort, or for pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for: 1) Any economic losses ( including without limitation loss of revenues,profits,contracts,business or anticipated savings ); or 2) Any loss of goodwill or reputation; or 3)Any special or indirect losses; suffered or incurred by any party arising out of or in connection with any use of the website. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants or employees. 4) Any advice or recommendation given by us or our employees or agents to you or your employees or agents as to storage, application or use of the goods which is not confirmed in writing by us is followed or acted upon entirely at your own risk, and accordingly we shall not be liable for any such advice or recommendation which is not confirmed. We cannot guarantee that the appearance/ and or colours of goods shown on this site exactly reproduces the appearance and or colours of the goods themselves, this can vary according to the resolution and type of computer screen viewed from. All sizes quoted are approximates. No refunds will be considered if already installed unless proven to be faulty. Faulty goods must be made available for collection in their original condition. We cannot be held responsible for genuine pricing errors if an item has mistakenly priced too low you will be informed of the new price and given the opportunity to cancel The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Statutory rights; Where you are a consumer as defined by the Consumer Contracts Regulations 2014 your statutory rights are not affected by the conditions. Business to Business sales are not covered by the Consumer Contracts Regulations 2014.